Remote SaaS Implementation Lead – TPM Specialist

Vividly; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare, Dental and Vision - 100%/

401(k) with employer contribution

Weekly $20 Meal Stipend

Monthly $50 Wellness Reimbursement

Monthly $200 Remote Work Stipend

Job summary

Vividly is seeking an Implementation Manager to own the end-to-end onboarding of customers, translating approved designs into accurate platform configurations. You’ll manage timelines, risks, and stakeholder alignment, guiding clients from post-design through go-live and handoff.

You’ll coordinate cross-functional teams, lead implementation meetings, and ensure successful adoption of the platform with a customer-first approach in a fast-paced SaaS environment.

Qualifications

• 3–5+ years of experience in SaaS implementation or customer onboarding
• Hands-on configuring a SaaS platform based on documented requirements or designs
• Proven ability to manage multiple customer implementations from configuration through go-live and handoff

Responsibilities

• Own the end-to-end implementation project for assigned customers from post-Solution Alignment through configuration, training, UAT, go-live, and transition
• Serve as the primary project manager and day-to-day customer lead throughout onboarding, owning timelines, milestones, dependencies, risks, decisions, customer actions, and overall project health
• Translate approved Solution Architecture designs into accurate, scalable platform configuration
• Configure customer workflows, master data, promotion structures, deduction-related settings, reporting requirements, user access, and other platform components
• Lead customer implementation meetings with confidence, clear direction, and follow-through
• Proactively identify risks, blockers, dependencies, and decisions and drive them toward resolution

Skills

End-to-end project management

SaaS platform configuration

Data transformation & mapping

Customer onboarding

UAT & go-live

Excel/Google Sheets

Stakeholder management

Tools

Solution Architecture

CRM/Data tools

Job description

Vividly is seeking an Implementation Manager to own the end-to-end onboarding of customers, translating approved designs into accurate platform configurations. You’ll manage timelines, risks, and stakeholder alignment, guiding clients from post-design through go-live and handoff.

You’ll coordinate cross-functional teams, lead implementation meetings, and ensure successful adoption of the platform with a customer-first approach in a fast-paced SaaS environment.