Remote SaaS Implementation Advisor Apprentice

HighLevel; United States; Remote; USD 3,700 - 4,900; Full time

Job summary

HighLevel seeks an Implementation Advisor Apprentice for a structured 6-month program focusing on software implementation, customer success, and growth. Apprentices work on real customer initiatives with experienced advisors, gaining hands-on onboarding, process management, and change management experience.

You will learn product features, assist with onboarding, and support customers to achieve successful outcomes while collaborating with multiple teams in a remote environment.

Qualifications

• Recent graduate in Business Administration, Commerce, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Basic technical understanding and willingness to learn SaaS products.
• Strong problem-solving and analytical skills.
• Ability to learn new tools, processes, and workflows quickly.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Understand customer requirements, business needs, and pain points.
• Support customer onboarding and implementation activities.
• Assist in creating implementation and transition plans.
• Support advisors in ensuring successful product adoption and customer outcomes.
• Maintain clear documentation and communicate next steps to customers.
• Assist with webinars, workshops, and customer education sessions.
• Collaborate with internal teams to address customer requirements and implementation needs.
• Stay updated on HighLevel product features and releases.
• Support customers with basic implementation-related issues.
• Build strong customer relationships and contribute to long-term customer success.
• Continuously identify opportunities to improve the onboarding and implementation experience.

Skills

Communication skills

Interpersonal skills

Technical understanding

SaaS knowledge

Problem solving

Analytical skills

Remote collaboration

Education

Bachelors in Business/Commerce/IT

Job description

HighLevel seeks an Implementation Advisor Apprentice for a structured 6-month program focusing on software implementation, customer success, and growth. Apprentices work on real customer initiatives with experienced advisors, gaining hands-on onboarding, process management, and change management experience.

You will learn product features, assist with onboarding, and support customers to achieve successful outcomes while collaborating with multiple teams in a remote environment.