Remote SaaS Implementation Specialist | Onboarding & Success

Mitratech; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Open PTO

Paid holidays

Job summary

Mitratech is seeking a customer onboarding specialist to guide implementations from kickoff through completion. You will coordinate cross-functional teams, configure accounts, and ensure client success across SaaS products.

Ideal candidates have 1–3 years in onboarding or customer success, strong project management and communication skills, and a willingness to grow in a globally distributed, remote-friendly environment with open PTO and paid holidays.

Qualifications

• 1–3 years in onboarding or customer success.
• Strong project management and communication skills.
• SaaS experience preferred.
• Open PTO and paid holidays.
• Remote work and career development.

Responsibilities

• Lead customer onboarding from kickoff to completion.
• Configure accounts, workflows, and user access.
• Manage projects and communicate status updates.

Skills

Onboarding

Project management

Communication

SaaS experience

Job description

Mitratech is seeking a customer onboarding specialist to guide implementations from kickoff through completion. You will coordinate cross-functional teams, configure accounts, and ensure client success across SaaS products.

Ideal candidates have 1–3 years in onboarding or customer success, strong project management and communication skills, and a willingness to grow in a globally distributed, remote-friendly environment with open PTO and paid holidays.