Remote Engagement Manager, SaaS Implementations

PAR Technology; Clifton (TX); Remote; USD 110,000 - 160,000; Full time

Job summary

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of Restaurant portfolio implementations and ongoing app enhancements for customer brands. You will coordinate cross-functional teams and ensure customers achieve value while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes and successful handoffs from Sales to

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Ability to manage dependencies across multiple teams.
• Proactive problem-solver with a structured approach to execution; comfortable in a fast-paced environment.
• Bachelor’s degree in Business, Information Systems, Marketing, or related field, or equivalent practical experience.
• Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is a major plus.
• Experience with project management and collaboration tools (Salesforce, Jira, Smartsheet, Monday).
• Understanding of implementation lifecycles, testing phases, and launch processes.
• Project management training or certification (PMP, CAPM, Scrum) is a plus.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

Skills

Project management

Multi-project management

Loyalty platforms

Time management

Communication

Dependency management

Problem solving

PM tools

Education

Bachelor’s degree in Business, Information Systems, Marketing

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of Restaurant portfolio implementations and ongoing app enhancements for customer brands. You will coordinate cross-functional teams and ensure customers achieve value while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes and successful handoffs from Sales to