Remote SaaS Account Manager - Growth & Renewals

Pencil; United States; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days PTO

Health insurance

Wellness stipend

Remote work (home country)

Enhanced parental leave

Flexible working hours

Job summary

Pencil is seeking an experienced account-focused professional to manage a portfolio of SaaS advertising accounts. You will own the business health, drive renewal conversations, and collaborate with cross-functional teams to ensure the platform delivers value.

Your role includes shaping the account narrative and ensuring documentation is complete and client-ready. You will build trusted relationships with stakeholders, pursue expansions, and own the end-to-end client experience, from renewal to

Qualifications

• 3–5 years of experience in customer success, account management, or client-facing commercial roles in SaaS/advertising tech.
• Agency experience is a plus, managing multiple client accounts simultaneously.
• Proven track record owning renewals and growing accounts, with strong client communication.

Responsibilities

• Own the day-to-day commercial and strategic health of a portfolio of accounts.
• Build and run the account cadence — QBRs, roadmap conversations, renewal timelines.
• Partner with CST counterpart to align platform delivery with account strategy.
• Maintain up-to-date account documentation and client-ready materials.
• Identify and pursue expansion and upsell opportunities by understanding client goals and usage patterns.

Skills

Account management

SaaS experience

Client relationships

Strategic planning

Renewals

Education

Bachelor's degree in business/marketing

Tools

CRM (Salesforce)

Google Suite/Docs

PowerPoint

Job description

Pencil is seeking an experienced account-focused professional to manage a portfolio of SaaS advertising accounts. You will own the business health, drive renewal conversations, and collaborate with cross-functional teams to ensure the platform delivers value.

Your role includes shaping the account narrative and ensuring documentation is complete and client-ready. You will build trusted relationships with stakeholders, pursue expansions, and own the end-to-end client experience, from renewal to