Account Manager, Customer Success (Fully Remote)

Pencil; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Pencil is an advertising technology company whose SaaS product uses Generative AI to transform content creation. It fosters a culture of ownership, proactive communication, and polished client management.

We seek a driven Customer Success / Account Manager to own strategy for 3-7 client accounts in the US, drive renewals and expansions, and build strong stakeholder relationships across orgs. Experience in agencies is a plus for this role, along with a proactive, polished communication style.

Qualifications

• 3-5 years in customer success or account management in SaaS
• Agency experience; manage 3-7 accounts
• Proven renewals, upsells, and communication

Responsibilities

• Own account strategy and drive long-term success for clients
• Build stakeholder relationships across client orgs
• Partner with CST to identify expansion and upsell opportunities
• Communicate proactively to ensure client satisfaction and retention

Skills

Account management

Customer success

SaaS

Upselling

Renewals

Communication

Stakeholder management

Tools

Generative AI

Job description

• Own account strategy; build stakeholder relationships.
• Partner with CST; find expansion and upsell opportunities.

Your Background:

• 3-5 years in customer success or account management in SaaS.
• Agency experience; manage 3-7 accounts.
• Proven renewals, upsells, and communication.

You'll Thrive Here If You:

• Balance commercial mindset with client success.
• Take ownership and communicate proactively.
• Care about polish and partnership.

Pencil is an advertising technology company whose SaaS product uses Generative AI to transform content creation. It fosters a culture of ownership, proactive communication, and polished client management.