Remote Account Manager: Growth & Renewals

Buildout; United States; On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

2 medical plans

Dental & Vision coverage

HSA seed

Company‑paid STD/LTD

Life insurance & Telemedicine

Wellness benefit

Flexible PTO

14 paid company holidays

Parental leave

401(k) with 4% match

Remote work reimbursement

Annual company kickoff

Job summary

Buildout, a fully remote company across the United States, seeks an account management professional to own renewals and growth for a high-volume book of business in B2B SaaS. You will manage contract renewals, license expansions, and cross-team coordination to maximize customer value.

Reporting to the Director of Account Management, you will build living account plans, monitor health signals in Salesforce and Planhat, and drive a best-in-class post‑sale experience with cross-sell opportunities.

Qualifications

• B2B SaaS account management experience focused on retention and expansion.
• Experience managing a high-volume book of business and consistently hitting revenue targets.
• Experience with Salesforce; Planhat, ChurnZero, Gainsight or other CS tooling is a plus.
• Experience in the Commercial Real Estate industry is a plus.

Responsibilities

• Own renewals and growth across a high-volume book of business.
• Lead contract execution, license expansion, and price increases.
• Maintain a living account plan with renewal history, risk signals, and expansion history.
• Manage renewal calendar and drive early engagement to renewals.
• Maintain CRM and pipeline hygiene for clear next steps and forecasts.
• Represent Buildout at events and conferences; travel up to ~1 week per quarter.

Skills

Account management

Retention & expansion

Communication

Customer success mindset

Sales targets

Tools

Salesforce

Planhat

ChurnZero

Gainsight

Job description

Buildout, a fully remote company across the United States, seeks an account management professional to own renewals and growth for a high-volume book of business in B2B SaaS. You will manage contract renewals, license expansions, and cross-team coordination to maximize customer value.

Reporting to the Director of Account Management, you will build living account plans, monitor health signals in Salesforce and Planhat, and drive a best-in-class post‑sale experience with cross-sell opportunities.