Strategic Account Manager - SaaS Growth & Partnerships

Pencil; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Pencil is an advertising technology company whose SaaS product uses Generative AI to transform content creation. It fosters a culture of ownership, proactive communication, and polished client management.

We seek a driven Customer Success / Account Manager to own strategy for 3-7 client accounts in the US, drive renewals and expansions, and build strong stakeholder relationships across orgs. Experience in agencies is a plus for this role, along with a proactive, polished communication style.

Qualifications

• 3-5 years in customer success or account management in SaaS
• Agency experience; manage 3-7 accounts
• Proven renewals, upsells, and communication

Responsibilities

• Own account strategy and drive long-term success for clients
• Build stakeholder relationships across client orgs
• Partner with CST to identify expansion and upsell opportunities
• Communicate proactively to ensure client satisfaction and retention

Skills

Account management

Customer success

SaaS

Upselling

Renewals

Communication

Stakeholder management

Tools

Generative AI

Job description

Pencil is an advertising technology company whose SaaS product uses Generative AI to transform content creation. It fosters a culture of ownership, proactive communication, and polished client management.

We seek a driven Customer Success / Account Manager to own strategy for 3-7 client accounts in the US, drive renewals and expansions, and build strong stakeholder relationships across orgs. Experience in agencies is a plus for this role, along with a proactive, polished communication style.