Remote SaaS Account Manager – Growth & Renewals

Pager; Northern (KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD

Paid parental leave: 22 weeks forpregn

Paid volunteer time off: 20 hours per

Mental wellness programs

Job summary

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansions to deliver measurable business value.

The role blends customer success with sales to grow revenue while ensuring retention and satisfaction. The ideal candidate brings 7+ years in customer-facing roles, proven renewal success in SaaS, and strong data-driven decision-making.

Qualifications

• 7+ years in customer-facing roles including Account Management or Renewals.
• Experience renewing and growing SaaS portfolios.
• Proficiency with Salesforce and analytics tools.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers and drive adoption and retention.
• Develop account plans to drive renewals and expansion.
• Present renewal proposals and manage multi-year contracts.
• Monitor health using usage analytics and business insights.
• Collaborate with Legal, Sales Ops, Renewals for contracts and forecasting.
• Provide consultative guidance to optimize configuration and feature adoption.

Skills

Account Management

Renewals

Customer success

Commercial acumen

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansions to deliver measurable business value.

The role blends customer success with sales to grow revenue while ensuring retention and satisfaction. The ideal candidate brings 7+ years in customer-facing roles, proven renewal success in SaaS, and strong data-driven decision-making.