Remote SaaS Account Manager - Renewal & Growth

Automox; Austin, Denver, Tampa (TX, CO, FL); Hybride; USD 155 000 - 175 000; Plein temps

Avantages offerts par ce poste

Equity

Health plans

Disability & life insurance

HSA contribution

Home office stipend

Family planning benefits

Résumé du poste

Automox is seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value. This role focuses on retention outcomes, expansion pipeline creation, and revenue growth, requiring strong commercial acumen and proactive risk/opportunity management.

You’ll partner cross-functionally with CSMs, Support, and Product to remove blockers, conduct executive business reviews, and develop strategic account plans that deliver measurable

Qualifications

• 3-5 years in account management, sales, or customer-facing revenue roles in SaaS.
• Ability to meet or exceed retention and expansion targets.
• Experience managing a book of business with quota accountability.
• Strong commercial instincts to negotiate, position value, and close deals.
• Ability to run executive conversations and influence decision-makers.
• Experience with Salesforce and modern GTM tools (ChurnZero, Gong).

Responsabilités

• Own renewal and retention outcomes across a defined book of business.
• Build and convert expansion pipeline (upsell, cross-sell, whitespace).
• Lead proactive engagement on at-risk accounts.
• Drive adoption of multi-year agreements and long-term commitments.
• Position and sell Turnkey, Premium Support, and adjacent offerings.
• Conduct executive business reviews tied to outcomes and ROI.
• Develop and execute account plans with growth and risk mitigation.
• Maintain accurate forecasting and pipeline hygiene in Salesforce.
• Partner with CSMs, Support, and Product to remove blockers.
• Identify customer signals to drive action early.
• Operate with weekly execution cadence at the account level.

Connaissances

Account management

Sales quota

Forecasting

Executive conversations

Cross-functional collaboration

Negotiation

Outils

Salesforce

ChurnZero

Gong

Description du poste

Automox is seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value. This role focuses on retention outcomes, expansion pipeline creation, and revenue growth, requiring strong commercial acumen and proactive risk/opportunity management.

You’ll partner cross-functionally with CSMs, Support, and Product to remove blockers, conduct executive business reviews, and develop strategic account plans that deliver measurable