Remote SaaS Account Manager: Renewals & Growth

AbsenceSoft; United States; Remote; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Remote-first

Growth resources

Bonus program

Equity opportunities

Flexible time off

Zusammenfassung

AbsenceSoft is seeking an Account Manager to renew and grow customer relationships within an assigned book of business. You’ll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft’s leave management SaaS platform.

You’ll serve as a trusted advisor to our clients, designing pricing strategies that align with customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.

Qualifikationen

• Bachelor’s degree in Business or related field, or equivalent experience.
• 3+ years in account management, customer success, or related client-facing role.
• SaaS contract negotiation experience, including MSAs, auto-renewal terms, and recurring revenue models.
• Exceptional communication and relationship-building skills with a customer-first mindset.
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Proficiency with CRM tools (Salesforce, HubSpot).

Aufgaben

• Serve as the primary point of contact for renewals, upsells, account expansion, pricing, and execution.
• Track account activity and maintain accurate records in CRM systems for proactive pipeline management.
• Drive renewal outcomes by demonstrating value and addressing customer needs.
• Deliver product training and guidance to drive adoption and satisfaction.
• Partner with cross-functional teams to structure and finalize customer agreements.
• Gather and relay customer feedback to inform product and process improvements.
• Operate within a highly compliant environment, upholding company controls and security standards.

Kenntnisse

SaaS negotiations

CRM proficiency

Communication skills

Prioritization

Growth mindset

HR/compliance basics

Ausbildung

Bachelor’s degree (business related)

Tools

Salesforce

HubSpot

Jobbeschreibung

AbsenceSoft is seeking an Account Manager to renew and grow customer relationships within an assigned book of business. You’ll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft’s leave management SaaS platform.

You’ll serve as a trusted advisor to our clients, designing pricing strategies that align with customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.