Remote SaaS Account Manager — AI-Driven Growth & Renewals

Mosaec; Boston (MA); Hybrid; USD 105,000 - 127,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement plan

Generous vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. in the United States is seeking an Account Manager to own a portfolio of existing SaaS customers, driving adoption and value realization while growing renewals and expansion opportunities.

You will partner with Legal, Sales Ops, and Renewals teams to ensure smooth contracting, forecasting, and reporting. The ideal candidate has 7+ years in customer-facing roles, strong data analytics, and SaaS experience.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Relationship building

Commercial acumen

Data-driven

SaaS experience

Enterprise software

DevOps familiarity

AI tools understanding

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. in the United States is seeking an Account Manager to own a portfolio of existing SaaS customers, driving adoption and value realization while growing renewals and expansion opportunities.

You will partner with Legal, Sales Ops, and Renewals teams to ensure smooth contracting, forecasting, and reporting. The ideal candidate has 7+ years in customer-facing roles, strong data analytics, and SaaS experience.