Remote SaaS Account Executive – Upsell & Growth

Gorgias; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

5-week vacation

Paid sick leave (15 days)

6 weeks full remote/year

Paid parental leave (16 weeks)

CAD $400/month for lunch expenses (you

We provide private health insurance

retirement pension

Get up to CAD $900 to set up your home

Get up to CAD $2600 learning material

Company-wide summits and annual offis

Job summary

Gorgias is seeking an Account Executive to own and grow an existing ecommerce book of business, driving expansion and upsells. You will manage the full sales cycle from demo to close, typically in 3–5 calls, with a focus on data-driven selling and rapid deal velocity.

You will collaborate with Customer Success and Product teams to optimize outcomes and maximize revenue, while balancing high-volume activity with consultative, quality interactions.

Qualifications

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
• Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.
• A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.
• A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.
• Able to juggle speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality.
• Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.

Responsibilities

• Own a book of existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
• Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Use data to identify upsell opportunities and prioritize outreach effectively.
• Ask the right pain-point questions to uncover growth potential within each account.
• Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

Skills

Closing sales

Quota attainment

Account management

Data-driven

Time management

Communication

Solutions consulting

Job description

Gorgias is seeking an Account Executive to own and grow an existing ecommerce book of business, driving expansion and upsells. You will manage the full sales cycle from demo to close, typically in 3–5 calls, with a focus on data-driven selling and rapid deal velocity.

You will collaborate with Customer Success and Product teams to optimize outcomes and maximize revenue, while balancing high-volume activity with consultative, quality interactions.