Remote Roadside Support Specialist

Agero; Yuma (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO & tuition reimbursement

Job summary

Agero is seeking Remote Response Associates to join the Roadside Assistance team. You will handle real-time inbound calls from drivers, assess situations, and dispatch the appropriate help while maintaining calm, empathy, and clear communication throughout the process.

You will work in a fast-paced, remote environment, using multiple digital tools to track dispatch progress and coordinate with service providers.

Qualifications

• 1+ years of continuous customer service experience in a fast-paced contact center.
• Must currently reside in one of the listed service areas and pass a background check.
• Dedicated, quiet home office with own equipment; no distractions during shifts.

Responsibilities

• Handle high-volume inbound calls to gather location and vehicle issue details for dispatch.
• Coordinate with external service providers to ensure timely and accurate tow or assistance.
• De-escalate and support customers with empathy and clear guidance.
• Navigate multiple web-based systems and dispatch tools while monitoring progress.
• Collaborate with a remote team via Zoom and Google Chat to meet performance goals.

Skills

Empathy in Action

Effective Communication

Sound Judgment

Problem-Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability & Reliability

Job description

Agero is seeking Remote Response Associates to join the Roadside Assistance team. You will handle real-time inbound calls from drivers, assess situations, and dispatch the appropriate help while maintaining calm, empathy, and clear communication throughout the process.

You will work in a fast-paced, remote environment, using multiple digital tools to track dispatch progress and coordinate with service providers.