Remote Roadside Response Specialist

Agero, Inc.; Roanoke (VA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Free Roadside Assistance

Job summary

Agero is seeking Remote Response Associates to join our Roadside Assistance team. You’ll handle real-time inbound calls from motorists across the U.S., guide them through urgent events, and coordinate dispatch with providers to get help where it’s needed.

You’ll stay calm under pressure, listen actively, de-escalate frustrated customers, and navigate multiple systems from a home office. This full-time remote role requires residing in select states, with flexible schedules and comprehensive

Qualifications

• Ability to stay calm and empathetic in stressful roadside situations.
• Excellent listening, questioning, and guidance skills.
• Comfort with multiple web-based systems and dispatch tools.
• Strong written and verbal communication; reliable in a remote setup.

Responsibilities

• Handle high-volume real-time inbound calls from motorists nationwide.
• Dispatch with accuracy by coordinating with external service providers.
• De-escalate frustrated customers and provide clear guidance.
• Navigate multiple dispatch and CRM systems while documenting actions.

Skills

Empathy in action

Effective communication

Sound judgment under pressure

Problem solving

Multitasking mastery

Service excellence

Tech proficiency

Accountability & reliability

Tools

CRM systems

Google Maps

Google Workspace

Dispatch software

AI tools

Job description

Agero is seeking Remote Response Associates to join our Roadside Assistance team. You’ll handle real-time inbound calls from motorists across the U.S., guide them through urgent events, and coordinate dispatch with providers to get help where it’s needed.

You’ll stay calm under pressure, listen actively, de-escalate frustrated customers, and navigate multiple systems from a home office. This full-time remote role requires residing in select states, with flexible schedules and comprehensive