Remote Roadside Support Specialist

Agero; Georgia; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off (PTO)

Tuition reimbursement

Employee Assistance Program (EAP)

Referral bonus program

Paid training

Job summary

Agero is hiring Remote Response Associates for its Roadside Assistance team. You will handle real-time inbound calls from motorists across the U.S., guiding them through emergencies and coordinating tow and service providers.

Agero emphasizes customer-first support, calm problem-solving, and high-quality service delivery in a remote, fast-paced environment. The role requires strong empathy, excellent listening, and the ability to multitask across web-based dispatch tools while maintaining

Qualifications

• Skills to support stranded drivers with empathy and calm communication.
• Ability to gather details, provide clear directions, and guide service providers.
• Strong judgment under pressure and fast decision-making.
• Proactive problem-solving and de-escalation when callers are stressed.
• Comfort with multitasking across multiple systems while talking with customers.
• Commitment to service excellence and reliable performance.
• Proficiency with Google Maps, Google Workspace, and dispatch tools.

Responsibilities

• Handle High-Volume Calls: gather details to dispatch help in real time.
• Dispatch with Accuracy: coordinate with providers to ensure timely arrival.
• De-escalate & Support: calm customers and guide next steps.
• Navigate Digital Tools: use multiple systems to track progress.
• Excel in a Virtual Team: collaborate via Zoom and Google Chat.

Skills

Empathy in Action

Effective Communication

Sound Judgment Under Pressure

Problem-Solving & De-escalation

Multitasking Mastery

Service Excellence

Tech Proficiency

Accountability & Reliability

Tools

Google Maps

Google Workspace

CRM / Dispatch Software

Job description

Agero is hiring Remote Response Associates for its Roadside Assistance team. You will handle real-time inbound calls from motorists across the U.S., guiding them through emergencies and coordinating tow and service providers.

Agero emphasizes customer-first support, calm problem-solving, and high-quality service delivery in a remote, fast-paced environment. The role requires strong empathy, excellent listening, and the ability to multitask across web-based dispatch tools while maintaining