Remote Roadside Support Associate

Agero; Kansas City (MO); Remote; USD 36,000 - 48,000; Full time

Job summary

Agero is seeking a Remote Response Associate to handle real-time inbound calls from motorists across the U.S. You will guide stranded drivers through urgent, unplanned events, dispatch tow trucks, and coordinate with service providers.

Expect a high-volume, remote work environment where empathy, clear communication, and swift decision-making matter to safety and satisfaction. You will support customers in roadside emergencies such as flat tires, lockouts, dead batteries, fuel deliveries, and

Qualifications

• Empathy in Action: connect with drivers and reassure them.
• Effective Communication: actively listen and guide customers.
• Sound Judgment Under Pressure: stay calm and decide quickly.
• Problem-Solving & De-escalation: turn stress into positive outcomes.
• Multitasking Mastery: manage calls while navigating systems.
• Service Excellence: own each call and ensure quality support.
• Tech Proficiency: comfortable with digital tools, AI, Maps, Gmail/Docs.
• Accountability & Reliability: adapt to changing schedules and commitments.

Responsibilities

• Handle high-volume calls and gather essential details to dispatch aid in real-time.
• Dispatch with accuracy coordinating with external providers to ensure timely arrival of help.
• De-escalate and support customers with empathy during stressful roadside events.
• Navigate multiple web-based systems and dispatch tools to track service progress.
• Work remotely in a performance-driven team using Zoom and Google Chat.

Skills

Empathy

Communication

Judgment

Problem-Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability

Job description

Agero is seeking a Remote Response Associate to handle real-time inbound calls from motorists across the U.S. You will guide stranded drivers through urgent, unplanned events, dispatch tow trucks, and coordinate with service providers.

Expect a high-volume, remote work environment where empathy, clear communication, and swift decision-making matter to safety and satisfaction. You will support customers in roadside emergencies such as flat tires, lockouts, dead batteries, fuel deliveries, and