Remote Roadside Response Associate

Agero, Inc.; Montgomery (AL); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) matching

PTO

Tuition reimbursement

EAP

Roadside assistance

Job summary

Agero, Inc. is seeking Remote Response Associates to handle real-time inbound calls from U.S. motorists, guiding them through roadside events.

You will dispatch tow trucks and service vehicles, de‑escalate stressed customers, and coordinate with external providers to ensure fast, accurate assistance. Ideal candidates have 1+ year of customer service, thrive in a remote, performance‑driven team, and can multitask across multiple web-based systems while delivering empathetic, clear guidance to

Qualifications

• Empathy and genuine connection with drivers in stress.
• Active listening and clear instruction to callers.
• Calm, clear decision-making under pressure.
• Problem-solving with a positive, professional attitude.

Responsibilities

• Handle High-Volume Calls: Gather essential details to dispatch quickly.
• Dispatch with Accuracy: Coordinate with providers for timely arrival.
• De-escalate & Support: Calm frayed callers with empathy.
• Navigate Digital Tools: Use multiple web systems to track progress.
• Excel in a Virtual Team: Collaborate via Zoom and Google Chat.

Skills

Empathy in Action

Effective Communication

Sound Judgment

Problem-Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability

Job description

Agero, Inc. is seeking Remote Response Associates to handle real-time inbound calls from U.S. motorists, guiding them through roadside events.

You will dispatch tow trucks and service vehicles, de‑escalate stressed customers, and coordinate with external providers to ensure fast, accurate assistance. Ideal candidates have 1+ year of customer service, thrive in a remote, performance‑driven team, and can multitask across multiple web-based systems while delivering empathetic, clear guidance to