Remote Roadside Rescue Specialist

Agero, Inc.; Columbia Township (MO); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

Agero is seeking Remote Response Associates to support roadside emergencies across the United States. You will handle inbound calls, gather critical location and vehicle details, and coordinate dispatch with external providers to assist stranded motorists.

Your calm, empathetic approach helps customers feel secure while you guide them through next steps remotely. The role emphasizes strong communication, multitasking across dispatch systems, and a customer-first mindset in a fast-paced virtual

Qualifications

• Strong customer-service skills in high-stress situations.
• Ability to gather critical details quickly and provide clear next steps.
• Comfort with web-based tools and dispatch platforms.

Responsibilities

• Handle high-volume inbound calls to assist stranded motorists.
• Dispatch with accuracy by coordinating with service providers.
• De-escalate anxious customers with empathy and clear guidance.
• Navigate multiple digital systems to monitor progress and outcomes.
• Collaborate with remote team using Zoom and chat tools.

Skills

Empathy in action

Effective communication

Sound judgment

Problem solving

Multitasking

Service excellence

Tech proficiency

Accountability

Tools

CRM systems

Dispatch software

Google Maps

Google Workspace

AI tools

Job description

Agero is seeking Remote Response Associates to support roadside emergencies across the United States. You will handle inbound calls, gather critical location and vehicle details, and coordinate dispatch with external providers to assist stranded motorists.

Your calm, empathetic approach helps customers feel secure while you guide them through next steps remotely. The role emphasizes strong communication, multitasking across dispatch systems, and a customer-first mindset in a fast-paced virtual