Remote Roadside Response Specialist

Agero; Guin (AL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO, tuition reimbursement, EAP

Job summary

Agero is seeking Remote Response Associates to join its Roadside Assistance team. You will answer real-time calls from motorists across the U.S., guide them through urgent events, and coordinate with service providers to dispatch help quickly.

Join a customer-first, tech-enabled environment. You’ll work remotely with a focus on safety, accuracy, and compassionate service while using Google Workspace, CRM, and dispatch software to support stranded drivers nationwide.

Qualifications

• High-volume call handling with empathy and calm.
• Strong listening and information-gathering skills.
• Ability to guide customers through step-by-step resolutions.

Responsibilities

• Handle high-volume calls and gather details to dispatch help quickly.
• Dispatch with accuracy by coordinating with external providers.
• De-escalate and support customers with empathy during roadside emergencies.
• Navigate multiple dispatch tools and systems to track progress.

Skills

Empathy in Action

Effective Communication

Sound Judgment Under Pressure

Problem-Solving & De-escalation

Multitasking Mastery

Service Excellence

Tech Proficiency

Accountability & Reliability

Tools

CRM systems

Dispatch software

Google Maps

Google Workspace

Job description

Agero is seeking Remote Response Associates to join its Roadside Assistance team. You will answer real-time calls from motorists across the U.S., guide them through urgent events, and coordinate with service providers to dispatch help quickly.

Join a customer-first, tech-enabled environment. You’ll work remotely with a focus on safety, accuracy, and compassionate service while using Google Workspace, CRM, and dispatch software to support stranded drivers nationwide.