Remote Retentions Advisor — Drive Retention & Solutions

Brook Street; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote working

37.5 hours per week

Rotating 6-week rota

Two 15-minute breaks and a 1-hourLunch

Job summary

This role offers fully remote work, a 37.5-hour week, a rotating 6-week schedule, training and development opportunities, and a focus on meeting retention targets with FCA-compliant interactions.

Qualifications

• Experience handling high-volume customer calls.
• Ability to work toward retention targets.
• Strong communication skills with customers.
• Ability to build rapport and identify customer solutions.

Responsibilities

• Handle high-volume customer calls in a fast-paced environment.
• Work towards retention targets and deliver a high-quality customer experience.
• Ensure interactions meet standards and compliance requirements.
• Build rapport and identify effective customer solutions.

Skills

High-volume calls

Retention targets

Customer communication

Rapport building

Job description

This role offers fully remote work, a 37.5-hour week, a rotating 6-week schedule, training and development opportunities, and a focus on meeting retention targets with FCA-compliant interactions.