Retentions Advisor

Brook Street; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote working

37.5 hours per week

Rotating 6-week rota

Two 15-minute breaks and a 1-hourLunch

Job summary

This role offers fully remote work, a 37.5-hour week, a rotating 6-week schedule, training and development opportunities, and a focus on meeting retention targets with FCA-compliant interactions.

Qualifications

• Experience handling high-volume customer calls.
• Ability to work toward retention targets.
• Strong communication skills with customers.
• Ability to build rapport and identify customer solutions.

Responsibilities

• Handle high-volume customer calls in a fast-paced environment.
• Work towards retention targets and deliver a high-quality customer experience.
• Ensure interactions meet standards and compliance requirements.
• Build rapport and identify effective customer solutions.

Skills

High-volume calls

Retention targets

Customer communication

Rapport building

Job description

Retentions Advisors to join our remote team. You'll speak with customers over the phone, understand their needs, and use your communication skills to retain their business while delivering an excellent customer experience.

The role:

• High-volume customer calls in a fast-paced environment
• Working towards retention targets
• Ensuring all interactions meet FCA standards
• Building rapport and identifying customer solutions

What's on offer:

• Fully remote working
• 37.5 hours per week
• 6-week rotating rota between

8am-8pm, Monday-Saturday

• Two 15-minute breaks and a 1-hour lunch break
• Full training and career development opportunities

If you're target-driven, resilient, and enjoy helping customers, we'd love to hear from you.