Hybrid & Remote Retentions Sales Advisor

Domesticandgeneral; United States; Hybride; USD 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Hybrid role

Health Cash Plan

Instant discounts

Salary Finance Loans

electric vehicle leasing

long service awards

Résumé du poste

Domestic and General is hiring a Customer Sales Advisor in Retentions. You will engage with a high volume of customers via telephony to retain their business, building rapport and offering personalized solutions.

The role features a 37.5-hour week, a rotating shift pattern from 8am to 8pm, and a hybrid/remote setup with equipment provided. You’ll work to FCA standards and aim for clear retention targets.

Qualifications

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
• Shift Pattern: Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday). You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

Responsabilités

• Build rapport with customers and provide personalized solutions to retain them.
• Navigate high-volume calls on our telephony system while meeting retention targets.
• Ensure interactions comply with FCA standards and internal procedures.
• Collaborate with the Retentions team to improve customer experience.

Connaissances

Self-driven

Empathetic listener

Resilient

Adaptable

Growth mindset

Clear communicator

Independent

Description du poste

Domestic and General is hiring a Customer Sales Advisor in Retentions. You will engage with a high volume of customers via telephony to retain their business, building rapport and offering personalized solutions.

The role features a 37.5-hour week, a rotating shift pattern from 8am to 8pm, and a hybrid/remote setup with equipment provided. You’ll work to FCA standards and aim for clear retention targets.