Remote Retention Specialist

Smart Start, Inc.; North Carolina; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) retirement plan

Performance-based incentives

Work-life balance

Job summary

A local community service organization is seeking a Customer Support & Retention Advisor for a fully remote position. You will manage customer appointments, resolve inquiries, and maintain quality customer relationships through effective communication. The ideal candidate thrives in a high-volume environment and possesses strong multitasking abilities. The role offers performance-based incentives alongside a comprehensive health plan and opportunities for professional growth.

Qualifications

• Minimum of 6 months of experience in customer service or account management.
• Ability to navigate CRM and scheduling systems during live calls.
• Excellent verbal and written communication skills.

Responsibilities

• Manage inbound and outbound calls related to appointment scheduling.
• Assist customers with installation processes and provide accurate information.
• De-escalate challenging customer situations with empathy.

Skills

Customer service experience

Conflict resolution

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A local community service organization is seeking a Customer Support & Retention Advisor for a fully remote position. You will manage customer appointments, resolve inquiries, and maintain quality customer relationships through effective communication. The ideal candidate thrives in a high-volume environment and possesses strong multitasking abilities. The role offers performance-based incentives alongside a comprehensive health plan and opportunities for professional growth.