Remote Retention Specialist

Smart Start, Inc.; Lewisburg (WV); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) retirement plan

Performance-based commissions

Birthday & Anniversary bonus

Work/life balance

Job summary

A leading customer service provider is seeking a Remote Customer Support & Retention Advisor to engage with customers regarding appointments and inquiries. Candidates should have at least 6 months of experience in customer service, excellent communication skills, and the ability to multitask. This role offers uncapped performance-based commissions, comprehensive health coverage, and a 401(k) retirement plan. Ideal candidates are self-motivated, with conflict resolution skills and proficiency in CRM platforms.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Experience in conflict resolution or account retention is preferred.
• Self-motivated and comfortable working remotely.

Responsibilities

• Manage incoming and outgoing customer calls regarding appointments.
• Assist customers with installation processes and inquiries.
• Handle cancellation requests professionally and offer retention solutions.
• Document all customer interactions accurately in CRM.
• De-escalate customer situations with empathy and professionalism.
• Collaborate with teams for seamless service delivery.
• Meet performance metrics related to call handling and retention.

Skills

Customer service experience

Multitasking skills

Communication skills

Conflict resolution

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A leading customer service provider is seeking a Remote Customer Support & Retention Advisor to engage with customers regarding appointments and inquiries. Candidates should have at least 6 months of experience in customer service, excellent communication skills, and the ability to multitask. This role offers uncapped performance-based commissions, comprehensive health coverage, and a 401(k) retirement plan. Ideal candidates are self-motivated, with conflict resolution skills and proficiency in CRM platforms.