Remote Retention Specialist

Smart Start, Inc.; Kansas; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Uncapped performance-based commissions

Comprehensive health plan

401(k) retirement plan

Birthday & Anniversary bonus

Company-wide discounts

Positive work environment

Job summary

A customer service organization is looking for a Remote Customer Support & Retention Advisor to manage calls regarding appointment scheduling and account inquiries. The ideal candidate will engage with customers empathetically and solution-focused to preserve relationships and protect revenue. Requirements include a high school diploma, strong customer service skills, and proficiency in CRM systems. Bilingual proficiency in English and Spanish is preferred. This role offers commissions based on performance and a comprehensive benefits package.

Responsibilities

• Manage inbound and outbound calls related to scheduling and support.
• Assist customers in navigating their installation process.
• Handle cancellation requests and address objections.
• Maintain detailed documentation of customer interactions.
• Navigate multiple systems during live calls.
• De-escalate challenging customer situations.
• Collaborate with teams to ensure service delivery.
• Escalate complex issues as necessary.
• Meet performance metrics related to service quality.
• Adhere to company policies and confidentiality.

Skills

Customer service skills

Multitasking ability

Empathetic communication

Detail-oriented

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A customer service organization is looking for a Remote Customer Support & Retention Advisor to manage calls regarding appointment scheduling and account inquiries. The ideal candidate will engage with customers empathetically and solution-focused to preserve relationships and protect revenue. Requirements include a high school diploma, strong customer service skills, and proficiency in CRM systems. Bilingual proficiency in English and Spanish is preferred. This role offers commissions based on performance and a comprehensive benefits package.