Remote Resolution Specialist - Patient Care & Order Support

J&B Medical Supply Co Inc; Georgia; Remote; USD 42,000 - 58,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the Resolution Team and provide timely resolutions to patients. You will assist in handling the order process from start to finish with cross-functional teams.

This is a full-time role with Monday–Friday hours, starting around 11/4/26. Remote work is allowed for listed states; on-site work may be required if located near Wixom, Michigan.

Qualifications

• Experience in Patient Care/Health Insurance and Medical Supplies.
• Ability to coordinate with cross-functional teams to resolve issues.
• Strong documentation and communication skills.

Responsibilities

• Provide timely resolutions to patient inquiries and escalated issues.
• Handle the order process from start to finish with appropriate teams.
• Record all communications in the company database and update stakeholders.

Skills

Patient care experience

Health insurance knowledge

Medical supplies knowledge

CSR experience

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the Resolution Team and provide timely resolutions to patients. You will assist in handling the order process from start to finish with cross-functional teams.

This is a full-time role with Monday–Friday hours, starting around 11/4/26. Remote work is allowed for listed states; on-site work may be required if located near Wixom, Michigan.