Remote Resolution Specialist – Medical DME & Patient Care

J&B Medical Supply Co Inc; Fulton (MS); À distance; USD 32 000 - 46 000; Plein temps

Résumé du poste

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the teams and leadership with escalated issues, focusing on expedited, quality-centered resolutions for patients.

The role requires collaboration with Medical Documents, Verification, Quality, and Shipping teams to manage orders from start to finish and provide a personalized member experience. Remote work is allowed for qualifying states, with on-site duty only if located near Wixom, Michigan.

Qualifications

• Experience in patient care, health insurance, and medical supplies is preferred.
• Strong communication and problem-solving abilities are essential.
• Ability to document clearly and follow processes.

Responsabilités

• Provide resolutions to escalated patient issues in a timely manner.
• Coordinate order processing with cross-functional teams.
• Maintain accurate records of member interactions and outcomes.
• Identify opportunities to improve order flow and member experience.

Connaissances

Customer service

Healthcare knowledge

Problem solving

Communication

Documentation

Description du poste

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the teams and leadership with escalated issues, focusing on expedited, quality-centered resolutions for patients.

The role requires collaboration with Medical Documents, Verification, Quality, and Shipping teams to manage orders from start to finish and provide a personalized member experience. Remote work is allowed for qualifying states, with on-site duty only if located near Wixom, Michigan.