Remote Resolution Specialist - Medical DME CSR

J&B Medical Supply Co Inc; Missouri; A distancia; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our Patient Care and Health Insurance teams. This full-time role focuses on resolving escalated member issues with speed and care, while ensuring accurate order processing and high-quality service.

The position allows remote work within the states listed, with in-office requirement only if located near Wixom, MI. You will collaborate with cross-functional teams to update records, address complaints, and

Formación

• Experience in Patient Care/Health Insurance required.
• Experience with medical supplies and order processing.
• Strong communication and problem-solving skills.
• Ability to work full-time in a remote-capable role within listed states.

Responsabilidades

• Provide resolutions to escalated patient issues with timely updates.
• Conduct quality checks and suggest process improvements.
• Assist in handling the order process from start to finish with cross-functional teams.
• Document all interactions in the company system.
• Coordinate with Medical Documents, Verification Team, Shipping, and other departments.

Descripción del empleo

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our Patient Care and Health Insurance teams. This full-time role focuses on resolving escalated member issues with speed and care, while ensuring accurate order processing and high-quality service.

The position allows remote work within the states listed, with in-office requirement only if located near Wixom, MI. You will collaborate with cross-functional teams to update records, address complaints, and