Remote Resolution Specialist: Patient Care & Insurance

J&B Medical Supply Co Inc; Athens (GA); Remote; USD 40,000 - 52,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient issues and drive timely resolutions. The role centers on expediting order processing and improving the member experience across cross-functional teams.

Responsibilities include documenting all interactions, handling inquiries, and suggesting process improvements. Remote work is available for specified states; local in-office work may apply for nearby candidates within 40 miles of Wixom,

Qualifications

• Experience in patient care, health insurance, or medical supplies.
• Strong communication with patients and internal teams.
• Ability to document and track orders accurately.

Responsibilities

• Provide escalated support to patients and leadership for resolution.
• Handle order process from start to finish with cross-functional teams.
• Document all correspondence in the company database.
• Address negative feedback and provide timely solutions.
• Collaborate with Medical Documents, Verification, Shipping and Quality teams.
• Occasional in-office work if located near Wixom, MI.

Skills

Customer service

Healthcare knowledge

Medical supplies

Communication

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient issues and drive timely resolutions. The role centers on expediting order processing and improving the member experience across cross-functional teams.

Responsibilities include documenting all interactions, handling inquiries, and suggesting process improvements. Remote work is available for specified states; local in-office work may apply for nearby candidates within 40 miles of Wixom,