Remote Resolution Specialist: Insurance & Patient Care

J&B Medical Supply Co Inc; North Carolina; Remote; USD 25,000 - 33,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the Resolution Team with escalated issues and expedited resolutions for patients. You'll conduct quality checks, document communications, and collaborate with cross-functional teams to improve the order process and deliver a personalized member experience.

This is a full-time remote role within the states listed in the posting; candidates near Wixom, Michigan may be asked to work in-office if required by

Qualifications

• Experience in patient care or health insurance environments.
• Familiarity with medical supplies and order processes.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide resolutions for escalated patient issues with urgency and care.
• Document all correspondence and coordinate with cross-functional teams.
• Assist in handling the order process from start to finish and suggest process improvements.

Skills

Customer service

Healthcare experience

Medical supplies knowledge

Communication skills

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support the Resolution Team with escalated issues and expedited resolutions for patients. You'll conduct quality checks, document communications, and collaborate with cross-functional teams to improve the order process and deliver a personalized member experience.

This is a full-time remote role within the states listed in the posting; candidates near Wixom, Michigan may be asked to work in-office if required by