Remote Resolution Specialist – Medical DME & Patient Care

Jandbmedical; Wixom (MI); A distancia; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

J&B Medical is seeking a Service Coordinator-Resolution Specialist to support escalation handling for patients and leadership, ensuring timely resolutions and quality checks. You will assist the order process from start to finish with cross-functional teams to deliver a personalized experience for escalated members.

Based in Wixom, MI area, this full-time role requires in-office presence if within 40 miles and offers a baseline of 8-hour shifts, Monday through Friday, with potential

Formación

• Experience in patient care or health insurance settings.
• Ability to assist with medical supply processes and documentation.
• Willingness to work in the Wixom, MI area if required.

Responsabilidades

• Provide resolutions to escalated patient issues with quality checks.
• Assist the order process from start to finish with cross-functional teams.
• Document all correspondence in the company database and keep records updated.
• Communicate updates to members via phone, portal, or texts as needed.
• Collaborate with Medical Documents, Verification, and Shipping teams.

Conocimientos

Customer Service

Healthcare Experience

Medical Supplies

Descripción del empleo

J&B Medical is seeking a Service Coordinator-Resolution Specialist to support escalation handling for patients and leadership, ensuring timely resolutions and quality checks. You will assist the order process from start to finish with cross-functional teams to deliver a personalized experience for escalated members.

Based in Wixom, MI area, this full-time role requires in-office presence if within 40 miles and offers a baseline of 8-hour shifts, Monday through Friday, with potential