Remote Resident Connectivity Program Manager

BH Management Services, LLC; Salem (OR); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategic initiatives across its multifamily portfolio. You will own resident connectivity programs, drive adoption, and collaborate with Operations, IT, Marketing, and external partners to optimize performance.

The role emphasizes data-driven decision making, vendor management, and cross-functional leadership to deliver measurable value and enhanced resident experiences.

Qualifications

• 2+ years of experience in multifamily property management, program management, operations, or technology implementation.
• Demonstrated ability to manage multiple priorities, deadlines, and complex programs in a fast-paced environment.
• Willingness to travel up to 60% for local and overnight travel as needed.

Responsibilities

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio.
• Develop initiatives that improve resident adoption, satisfaction, and financial performance.
• Define and report on program goals, KPIs, and performance metrics for stakeholders.
• Evaluate program effectiveness and implement data-driven improvements.
• Coordinate with Operations, IT, Marketing, and external vendors to deliver initiatives.
• Oversee vendor performance, contracts, and service levels.
• Ensure compliance with networking, cybersecurity, and technology standards.

Skills

WiFi program mgmt

SmartHome tech

Multifamily experience

Data-driven leadership

Vendor management

Education

Associate degree in Business/IT

Tools

Microsoft 365

Excel/Office

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategic initiatives across its multifamily portfolio. You will own resident connectivity programs, drive adoption, and collaborate with Operations, IT, Marketing, and external partners to optimize performance.

The role emphasizes data-driven decision making, vendor management, and cross-functional leadership to deliver measurable value and enhanced resident experiences.