Remote Resident WiFi & IoT Program Lead
BH Management Services, LLC
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Job summary
BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the strategic development and ongoing optimization of resident connectivity programs across our portfolio. You will partner with Property Operations, Marketing, Centralized Operations, and external partners to maximize program performance and resident satisfaction.
In this role, you will own the program's strategy, monitor KPIs, and drive initiatives that improve adoption, efficiency, and financial outcomes, while
Qualifications
- Previous WiFi experience is required.
- Experience with SmartHome technology, devices, and systems is preferred but not required.
Responsibilities
- Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals and performance targets.
- Develop initiatives that improve operational efficiency, increase resident adoption and satisfaction, and drive financial performance.
- Define, track, and report on program goals, KPIs, and performance metrics to internal stakeholders and executive leadership.
- Evaluate program effectiveness using data, industry insights, and stakeholder feedback; recommend and implement enhancements.
- Ensure consistent program execution and standards across all markets and communities.
- Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.
Skills
Education
Tools
Job description
BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the strategic development and ongoing optimization of resident connectivity programs across our portfolio. You will partner with Property Operations, Marketing, Centralized Operations, and external partners to maximize program performance and resident satisfaction.
In this role, you will own the program's strategy, monitor KPIs, and drive initiatives that improve adoption, efficiency, and financial outcomes, while
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