Remote Resident WiFi & Smart Tech Program Lead

BH Management Services, LLC; Columbus (OH); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategy and execution of connectivity programs across a national portfolio. The role partners with Property Operations, Marketing, and IT to optimize resident experience and operational efficiency.

Responsibilities include defining program goals, driving adoption, and ensuring timely, on-budget delivery while coordinating with external vendors and internal teams.

Qualifications

• Associate degree or equivalent; relative experience considered.
• 2+ years in multifamily property management, operations, or tech implementation preferred.
• Willingness to travel up to 60% and work across markets.
• Proficiency with Microsoft Office Suite and related tools.

Responsibilities

• Lead and execute Resident Internet and Smart Technology Program strategy across the portfolio.
• Develop initiatives to improve efficiency, resident adoption, and financial performance.
• Define, track, and report KPI's and program goals to stakeholders.
• Coordinate with Operations, IT, Marketing, Accounting, and external vendors.
• Oversee multiple installations, upgrades, and technology initiatives.
• Ensure projects are delivered on time, within scope and budget.
• Build relationships with national partners and service providers.

Skills

Project management

Communication

Analytical skills

Organization

Travel willingness

Education

Associate degree or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategy and execution of connectivity programs across a national portfolio. The role partners with Property Operations, Marketing, and IT to optimize resident experience and operational efficiency.

Responsibilities include defining program goals, driving adoption, and ensuring timely, on-budget delivery while coordinating with external vendors and internal teams.