Remote Resident Connectivity Program Manager

BH Management Services, LLC; Ohio; Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management Services, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the organization’s resident connectivity and IoT initiatives across the portfolio. You will optimize implementation, measurement, and ongoing support to improve resident experience and operational efficiency.

You will partner with Operations, IT, Marketing, and external partners to drive strategic initiatives, ensure consistent program delivery, and manage budgets while developing teams and maintaining

Qualifications

• Previous WiFi experience required; SmartHome technology, devices, and systems preferred but not required.
• 2+ years of experience in multifamily property management, program management, operations, technology implementation, or a related industry welcomed.
• Willingness to travel up to 60% across regions.

Responsibilities

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio.
• Define, track, and report on program goals, KPIs, and performance metrics to stakeholders and leadership.
• Ensure projects are completed on time, within scope, and within budget.
• Coordinate with Operations, IT, Marketing, and external vendors to deliver program initiatives.
• Champion a high-quality resident experience through reliable internet services.

Skills

WiFi experience

SmartHome tech familiarity

Education

Associate’s degree or equivalent

Tools

Microsoft Office Suite

Adobe products

Project management software

Job description

BH Management Services, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the organization’s resident connectivity and IoT initiatives across the portfolio. You will optimize implementation, measurement, and ongoing support to improve resident experience and operational efficiency.

You will partner with Operations, IT, Marketing, and external partners to drive strategic initiatives, ensure consistent program delivery, and manage budgets while developing teams and maintaining