Remote Resident WiFi and Smart Tech Program Manager

BH Management Services, LLC; South Carolina; Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead and evolve resident connectivity, internet, and IoT programs across our portfolio. You will partner with Property Operations, Marketing, IT, and external vendors to optimize performance, elevate resident experience, and improve operational efficiency.

The role serves as the primary business owner for connectivity programs, delivering strategic initiatives, data-driven insights, and measurable business results

Qualifications

• Associate’s degree in Business, Project Management, Communications, Information Technology, or a related field preferred; an equivalent combination of education, training, and relevant experience will be considered.
• 2+ years of experience in multifamily property management, program management, operations, technology implementation, or a related industry preferred.
• Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Ability and willingness to travel up to 60%, including local and overnight travel within assigned markets and regions utilizing automobile and air transportation as needed.

Responsibilities

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals and performance targets.
• Develop initiatives that improve operational efficiency, increase resident adoption and satisfaction, and drive financial performance.
• Define, track, and report on program goals, KPIs, and performance metrics to internal stakeholders and executive leadership.
• Evaluate program effectiveness using data, industry insights, and stakeholder feedback; recommend and implement enhancements.
• Ensure consistent program execution and standards across all markets and communities.
• Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.

Skills

WiFi experience

SmartHome tech

Microsoft 365

Adobe products

Project management software

Education

Associate’s degree in Business, Project Management, Communications, Information Technology or related field

Tools

Microsoft 365

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead and evolve resident connectivity, internet, and IoT programs across our portfolio. You will partner with Property Operations, Marketing, IT, and external vendors to optimize performance, elevate resident experience, and improve operational efficiency.

The role serves as the primary business owner for connectivity programs, delivering strategic initiatives, data-driven insights, and measurable business results