Remote Reservations Agent — Elevate Guest Experience

HHM Hospitality; Philadelphia (Philadelphia County); Remote; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401k Company Match

Paid Time Off

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance and Wellness

Zusammenfassung

HHM Hotels is seeking a remote Reservations Agent to respond to telephone, email, and internet inquiries and to process reservations for guest accommodations in accordance with established guest service and sustainability standards.

The role offers potential career progression to Reservations Manager and related front office positions, with duties including data entry in the reservation system, providing accurate information on availability and rates, and promoting hotel programs.

Qualifikationen

• Previous customer service experience preferred.

Aufgaben

• Answer the telephone and greet prospective guests in a friendly manner.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, room types, rates, and hotel amenities.
• Input and retrieve data using the computer reservation system with efficient codes.
• Promote hotel and brand-specific marketing programs.
• Handle complaints tactfully and negotiate resolutions when needed.
• Follow sustainability guidelines and practices.

Kenntnisse

Customer service

Phone etiquette

Ausbildung

High school Diploma or equivalent

Jobbeschreibung

HHM Hotels is seeking a remote Reservations Agent to respond to telephone, email, and internet inquiries and to process reservations for guest accommodations in accordance with established guest service and sustainability standards.

The role offers potential career progression to Reservations Manager and related front office positions, with duties including data entry in the reservation system, providing accurate information on availability and rates, and promoting hotel programs.