Reservations Agent

HHM Hotels; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a remote Reservations Agent to handle telephone, email, and online inquiries, processing guest reservations in line with service and sustainability standards.

The role involves accurate data entry in the reservation system, promoting hotel programs, and delivering courteous, proactive guest service from a remote location in the United States.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Remote work ability and reliable internet connection.

Responsibilities

• Answer telephone and greet prospective guests in a friendly manner.
• Respond to email and internet inquiries promptly and accurately.
• Provide information on availability, room types, rates, and hotel amenities.
• Input and retrieve data using the computer reservation system.
• Respond to questions about facilities, airport partnerships, and local attractions.
• Promote hotel and brand-specific marketing programs.
• Follow safety guidelines and company policies.

Skills

Customer Service

Phone Etiquette

Communication

Sales Techniques

Education

High School Diploma

Tools

Computer Reservation System

GDS

Job description

Opportunity: Reservations Agent

HHM Hotels is looking for a remote Reservations Agent to respond to telephone, email, internet inquiries, and employ sales techniques. The role will process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

• Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
• Assign reservations based on guest preferences and availability; provide confirmation number.
• Input and retrieve data using the computer reservation system utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Promote hotel and brand-specific marketing programs.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school Diploma or equivalent.
• Previous customer service experience preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels