Remote Reservation Concierge | Support & Planning

Hopesglobalgetaways; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Beginner-friendly onboarding

Job summary

Hopesglobalgetaways is seeking dependable Reservation Support Advisors to join our 100% remote team. You will research vacation options, organize reservations, and stay prepared as plans progress.

Open to candidates from varied backgrounds; no prior travel experience required, with training and supplier resources provided. You will respond to inquiries, research hotels, cruises, and transportation, coordinate arrangements, issue confirmations, and maintain accurate notes.

Qualifications

• Professional written and verbal communication skills.
• Strong customer-service and listening abilities.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and deadlines.
• Comfortable researching information and working with online platforms.
• Willingness to learn reservation systems and digital tools.
• Dependable and adaptable when priorities change.
• Strong follow-up, time-management, and problem-solving skills.
• Self-motivated and comfortable working independently.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region

Responsibilities

• Respond to client inquiries and gather information about upcoming vacation plans.
• Research hotels, resorts, cruises, transportation, tours, excursions, and other experiences.
• Review available options based on client preferences, dates, and budget considerations.
• Assist with coordinating selected accommodations, transportation, and activities.
• Process and organize reservation information using approved booking resources.
• Provide clients with confirmations, schedules, itinerary information, and relevant documentation.
• Track upcoming deadlines, outstanding information, and reservation requirements.
• Follow up with clients and communicate important booking updates.
• Assist with routine reservation revisions, cancellations, and special requests.
• Verify names, dates, services, and other important booking information.
• Maintain accurate client notes and reservation records.
• Complete ongoing supplier and destination education

Skills

Customer service

Written communication

Attention to detail

Time management

Independent work

Research skills

Problem solving

Multi-tasking

Self-motivation

Tools

Booking platforms

Job description

Hopesglobalgetaways is seeking dependable Reservation Support Advisors to join our 100% remote team. You will research vacation options, organize reservations, and stay prepared as plans progress.

Open to candidates from varied backgrounds; no prior travel experience required, with training and supplier resources provided. You will respond to inquiries, research hotels, cruises, and transportation, coordinate arrangements, issue confirmations, and maintain accurate notes.