Remote Travel Concierge & Support Specialist

Hopesglobalgetaways; Blue Springs (MO); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling

Comprehensive training and onboarding

Mentorship and leadership support

Career growth opportunities

Travel-related discounts

Collaborative virtual team culture

Continued learning resources

Job summary

Hopesglobalgetaways is seeking remote Travel Customer Care Advisors to help clients plan and manage trips from a fully remote setup. You will assist with inquiries, research options, and coordinate travel details while ensuring travelers are informed and confident throughout the process.

The role emphasizes service excellence, problem-solving, and collaboration within a flexible, supportive virtual team. Prior travel or customer care experience is valued.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Effective organizational and multitasking skills.
• Ability to manage details while working independently.
• Comfortable using online platforms and technology.
• Professional, positive, service-oriented attitude.

Responsibilities

• Assist clients with travel inquiries and planning support.
• Research vacation options, accommodations, transportation, and tours.
• Coordinate travel arrangements and prepare itineraries.
• Communicate confirmations, reminders, and travel documents.
• Provide support with schedule changes and special requests.
• Maintain accurate client records in company systems.
• Utilize supplier resources and company tools for travel experiences.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Organization

Multitasking

Independent work

Tech proficiency

Job description

Hopesglobalgetaways is seeking remote Travel Customer Care Advisors to help clients plan and manage trips from a fully remote setup. You will assist with inquiries, research options, and coordinate travel details while ensuring travelers are informed and confident throughout the process.

The role emphasizes service excellence, problem-solving, and collaboration within a flexible, supportive virtual team. Prior travel or customer care experience is valued.