Remote Account Growth & Renewal Manager

Transfr; Phoenix (AZ); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

Annual development budget

401(k) plan

Life, AD&D, and disability insurance

Remote-first environment

Paid time off

Company holidays

Parental leave

Job summary

Transfr is seeking an Account Manager to drive renewals and manage a portfolio of approximately 250 partners with a data-driven, customer-first mindset in a remote role. You’ll own the end-to-end renewal process, leveraging health data and engagement insights to minimize churn and uncover growth opportunities.

You will collaborate with Customer Success and internal teams to forecast accurately, deliver timely updates, and pursue upsells and multi-year renewals while reinforcing the value of

Qualifications

• 2–4 years of experience in account management, renewals, or customer success.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.

Responsibilities

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals

Customer success

Communication

Organization

Analytics

Tools

Salesforce

Job description

Transfr is seeking an Account Manager to drive renewals and manage a portfolio of approximately 250 partners with a data-driven, customer-first mindset in a remote role. You’ll own the end-to-end renewal process, leveraging health data and engagement insights to minimize churn and uncover growth opportunities.

You will collaborate with Customer Success and internal teams to forecast accurately, deliver timely updates, and pursue upsells and multi-year renewals while reinforcing the value of