Remote Renewals Account Manager – Growth & Retention

Clarivate; Ann Arbor (MI); Remote; USD 63,000 - 79,000; Full time

Job summary

Clarivate is seeking a US-remote Renewals Account Manager to join our Renewal Sales team. You will manage a high-volume SMB book, drive retention and expansion, and contribute to renewal strategies in the Life Sciences and Healthcare space.

You will engage customers, apply product knowledge to propose value-added solutions, and provide accurate renewal forecasts to leadership. Strong Excel and CRM experience are important, with a background in life sciences preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years’ experience in sales managing an existing high volume SMB book of business, leading retention, and expansion efforts or customer service.
• Experience working with small to midsize pharmaceutical and biotech companies.
• 3+ years of experience working with Excel.

Responsibilities

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support.
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives.
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans.
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness.
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes.

Skills

Sales leadership

Account management

Renewal sales

Consultative selling

Customer service

Relationship management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Clarivate is seeking a US-remote Renewals Account Manager to join our Renewal Sales team. You will manage a high-volume SMB book, drive retention and expansion, and contribute to renewal strategies in the Life Sciences and Healthcare space.

You will engage customers, apply product knowledge to propose value-added solutions, and provide accurate renewal forecasts to leadership. Strong Excel and CRM experience are important, with a background in life sciences preferred.