Remote Renewals Architect - Growth & Retention

Kenyan Edu; United States; Remote; USD 88,000 - 115,000; Full time

Job summary

Airtable is seeking a Renewals Associate to own the renewals cycle, collaborates with the account team, and uncovers opportunities for expansion. This role emphasizes customer value, risk mitigation, and timely contract renewals in a fast-paced SaaS environment.

You will work with cross-functional partners and leverage renewal playbooks to maximize retention while identifying upsell potential across a national remote footprint.

Qualifications

• 2+ years in post-sales or customer success within an enterprise SaaS environment.
• Strong negotiation skills with a track record of closing large, complex contracts.
• Proven ability to collaborate with internal XFN partners (Rev Ops, Biz Tech) and customer-facing teams.

Responsibilities

• Own, drive, and lead the renewals process with the account team.
• Develop renewal playbooks and foundational processes for the role.
• Engage key decision-makers to identify requirements and unblock renewals.
• Maintain a rolling 90-day forecast of renewals in your territory.
• Negotiate and execute renewal contracts in partnership with legal; identify upsell opportunities.

Skills

Post-Sales Experience

Negotiation

Cross-Functional

Strategic Thinking

Empathy

Enterprise SaaS

Job description

Airtable is seeking a Renewals Associate to own the renewals cycle, collaborates with the account team, and uncovers opportunities for expansion. This role emphasizes customer value, risk mitigation, and timely contract renewals in a fast-paced SaaS environment.

You will work with cross-functional partners and leverage renewal playbooks to maximize retention while identifying upsell potential across a national remote footprint.