Remote Renewal Operations Manager

Gitlab; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

United States Digital Space LLC is seeking a Staff Renewals Operations Manager to own the renewal operating engine at scale. You will partner with CX Ops, Revenue Technology, and Finance to forecast, quote, and close renewals, driving data-driven improvements across CRM, billing, and reporting.

The role emphasizes senior individual contributor work, problem-solving, and collaboration with revenue teams to optimize renewal outcomes in a remote US environment.

Qualifications

• Experience in Renewals Operations, Revenue Operations, Sales Operations, or similar analytical role.
• Hands-on renewal forecasting, retention reporting, and renewal mechanics knowledge.
• Ability to translate business needs into data-driven requirements and recommendations.

Responsibilities

• Own and continuously improve end-to-end renewal operating model, from identification to close and post-renewal data hygiene.
• Develop renewal operating cadences focused on efficiency and process improvement.
• Define and evolve retention reporting (gross/net retention, churn, downgrades) with cross-functional partners.
• Collaborate with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce, CRM, and data flows for quotes, orders, and billing.
• Automate renewal motions, standardize workflows, alerts, playbooks, and self-service insights to reduce manual work.
• Support renewal planning, capacity management, segmentation, and scenario planning.
• Own and mature the Renewal Operations case-management program including intake, routing, SLAs, resolution, and root-cause analysis.
• Document processes, mentor others, and contribute to broader Revenue Operations initiatives.

Skills

Renewals Operations

Revenue Operations

Sales Operations

Analytical thinking

Cross-functional collaboration

Problem solving

Data-driven decision making

Tools

Salesforce

SQL

Excel/Google Sheets

Job description

United States Digital Space LLC is seeking a Staff Renewals Operations Manager to own the renewal operating engine at scale. You will partner with CX Ops, Revenue Technology, and Finance to forecast, quote, and close renewals, driving data-driven improvements across CRM, billing, and reporting.

The role emphasizes senior individual contributor work, problem-solving, and collaboration with revenue teams to optimize renewal outcomes in a remote US environment.