Remote Renewal & Expansion Specialist

Sonatype; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Diversity and inclusion groups

Flexible working practices

Descripción de la vacante

Sonatype is seeking a Renewal Specialist to manage on-time renewals and expansions for a high-volume subscription base. You will collaborate with Sales, Customer Success, and Accounting to ensure accurate renewal terms and customer retention.

The role emphasizes proactive renewal planning, clear communication of options, and alignment with product goals. Remote US-based position with flexible hours to support global customers.

Formación

• Experience handling high-volume renewal processes and contract renewals.
• Ability to discuss contract compliance, expansions, and pricing with customers.
• Extreme attention to detail to ensure paperwork is accurate and on time.
• Willingness to support global customers during peak volumes and odd hours.
• Interest in learning about modern software development and related technologies.

Responsabilidades

• Work with Sales, Customer Success, and Accounting to close renewals and expansions.
• Review renewal information, usage data, and history to agree on renewal options.
• Proactively identify future renewals and contact customers before expirations.
• Educate customers on renewal options aligned with goals.
• Prepare renewal quotes and ordering documents per policies.
• Ensure customers are successful and delighted with Sonatype products.

Conocimientos

Experience with high-volume renewals

Discuss contract terms and pricing

Extreme attention to detail

Ability to work odd hours

Learning about software development

EST/CST regional preference

Herramientas

Salesforce

Descripción del empleo

Sonatype is seeking a Renewal Specialist to manage on-time renewals and expansions for a high-volume subscription base. You will collaborate with Sales, Customer Success, and Accounting to ensure accurate renewal terms and customer retention.

The role emphasizes proactive renewal planning, clear communication of options, and alignment with product goals. Remote US-based position with flexible hours to support global customers.