Strategic Renewal & Expansion Specialist

Remote; San Francisco (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental Leave

Diversity & Inclusion Working Groups

Flexible working practices

Paid Volunteer Time Off (VTO)

Descripción de la vacante

Sonatype is seeking a Renewals Specialist to proactively manage software subscription renewals and expansions, partnering with Sales, Success, and Accounting to maximize renewal on-time completions and account growth.

You will review renewal terms, usage data, and history, educating customers on options, and ensuring renewal quotes are prepared and executed per policy, while maintaining subscription integrity and profitability for the business.

Formación

• Experience in a high-volume activity environment.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time.
• Experience with Salesforce.com or other CRM systems.

Responsabilidades

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.
• Educate customers on relevant subscription options based on their current and future product and service goals
• Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

Conocimientos

High-volume environment experience

CRM systems experience

Herramientas

Salesforce.com

Descripción del empleo

Sonatype is seeking a Renewals Specialist to proactively manage software subscription renewals and expansions, partnering with Sales, Success, and Accounting to maximize renewal on-time completions and account growth.

You will review renewal terms, usage data, and history, educating customers on options, and ensuring renewal quotes are prepared and executed per policy, while maintaining subscription integrity and profitability for the business.