Remote-Ready Regional Field Services Leader

Ceridian HCM, Inc.; Raleigh (NC); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Ceridian HCM, Inc. is seeking a Field Services Manager to lead Diversified’s regional field services operations. You’ll manage customer relationships, workforce capacity, service commitments, SLAs, and drive performance across the region.

This role is virtual day-to-day with up to 25% onsite presence at Southeast US sites. You’ll oversee a team of field service supervisors and technicians, focus on operational excellence, coaching, and cost optimization while coordinating with multiple

Qualifications

• 12+ years of experience in Service Delivery & Operations.
• Expert level with a wide range of audio, video and networking equipment.
• Knowledgeable of low voltage electrical concepts and electronics.
• Advanced AV networking and signaling expertise.
• Excellent written, verbal and customer service communication skills.
• Strong project management and leadership abilities.

Responsibilities

• Lead Functional Supervisors and technicians as a people leader.
• Collaborate with Field Service Directors on complex projects.
• Plan regional staffing and allocate resources.
• Train staff on Service Process platforms and procedures.
• Coach supervisors and provide performance feedback.
• Interface with Operations, Engineering and Client Success.
• Provide field engineering recommendations for aging systems.
• Oversee subcontractor performance and quality reviews.
• Review technician service reports and drive corrective action.
• Lead regional case-performance reviews.
• Drive process improvements in field service delivery.
• Support service delivery across AV/control room environments.

Skills

Service delivery

AV networking

Video equipment

Networking concepts

Customer service

Project management

Troubleshooting

People management

Education

Bachelor’s degree

AVIXA CTS Certification

OSHA 30 Certification

Tools

Crestron

AMX

Extron

Biamp

QSC

Cisco networking

Job description

Ceridian HCM, Inc. is seeking a Field Services Manager to lead Diversified’s regional field services operations. You’ll manage customer relationships, workforce capacity, service commitments, SLAs, and drive performance across the region.

This role is virtual day-to-day with up to 25% onsite presence at Southeast US sites. You’ll oversee a team of field service supervisors and technicians, focus on operational excellence, coaching, and cost optimization while coordinating with multiple