Remote-Eligible Regional Field Services Leader

Ceridian HCM, Inc.; Orlando (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Ceridian HCM, Inc. is seeking a Field Services Manager to lead the regional field services operations and maintain strong customer relationships. You will manage workforce capacity, service commitments, SLAs and drive performance while overseeing staff development and process improvements.

This is a virtual role with periodic onsite presence (up to 25%) at Southeast US customer sites. Relocation or day-travel proximity to this region is required.

Qualifications

• 12+ years of experience in Service Delivery & Operations.
• Expert level of skills with a wide range of audio, video and networking equipment.
• Knowledgeable of low voltage electrical concepts and electronics.
• Possess advanced AV networking, Audio and video skills.
• Excellent written, verbal and customer service communication skills.
• Service project management skills.
• Ability to diagnose, troubleshoot and resolve complex technical problems.
• Possess basic to advanced networking skills.

Responsibilities

• Lead Field Service Supervisors along with Field Service Technicians as a people leader.
• Work closely with Field Service Directors and managers on high-level and/or complex service projects, including programming, field engineering and installations.
• Provide Field Service Supervisors with regional staffing priorities and authorize cross-team resource adjustments.
• Training of new staff in Service Process platforms, service operations, procedures, protocols and policies through Regional Supervisors.
• Develops coaching and development expectations and holds supervisors accountable for delivering ongoing technician training, mentoring, and documented performance feedback.

Skills

People management

Leadership

Customer service

Communication

Project management

Troubleshooting

Networking

AV/Pro AV

CRM/ITSM

Education

Bachelor’s degree or equivalent

AVIXA CTS Certification (desired)

OSHA 30 Certification (desired)

Tools

CRM/ITSM tools

Job description

Ceridian HCM, Inc. is seeking a Field Services Manager to lead the regional field services operations and maintain strong customer relationships. You will manage workforce capacity, service commitments, SLAs and drive performance while overseeing staff development and process improvements.

This is a virtual role with periodic onsite presence (up to 25%) at Southeast US customer sites. Relocation or day-travel proximity to this region is required.