Remote Cybersecurity Readiness & Services Advisor

CrowdStrike Inc.; Honolulu (HI); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Equity awards

Wellness programs

Parental leave

Professional development

Job summary

CrowdStrike, Inc. is seeking a Readiness Services Consultant to partner with customers and maximize CrowdStrike Services investments. You will blend relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

You will collaborate with Sales and Delivery to align needs with capabilities, and develop customer success plans. This role emphasizes strategic planning, education, and optimization in a fast-paced environment.

Qualifications

• Experience in cybersecurity services, including incident response management and advisory roles.
• Proven track record in managing senior-level relationships in technical environments.
• Strong project coordination capabilities with focus on customer service.
• Excellence in written and verbal communication.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience using AI technologies to improve decision-making and workflows.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancements and best practices development.
• Support team pipeline growth through strategic account expansion.

Skills

Cybersecurity services

Incident response

Customer success

Senior relationships

Project coordination

Communication skills

AI utilization

Job description

CrowdStrike, Inc. is seeking a Readiness Services Consultant to partner with customers and maximize CrowdStrike Services investments. You will blend relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

You will collaborate with Sales and Delivery to align needs with capabilities, and develop customer success plans. This role emphasizes strategic planning, education, and optimization in a fast-paced environment.